Mission Statement: To save lives and careers by facilitating conversations about mental wealth and suicide prevention.
Information Collection, Use, and Sharing
We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.
We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.
Your Access to and Control Over Information
You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.
Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way.
While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.
What is Phoenix Speaks' Refund Process?
We inspect all returned items when they arrive at our office. If your return is a result of a Phoenix Speaks error or defective product, we will refund the full cost of the merchandise and original shipping charges.
If you return an item that was opened or shows signs of wear, we will issue a partial refund minus the original shipping charges and return shipping fees.
You can expect to receive your refund within four weeks of shipping your package back to us. In many cases you will receive a refund sooner, but we estimate four weeks based on these factors:
You will be notified via email with the details of the refund and we will issue the refund back to the form of payment used to make the purchase.